Hi Damon
A direct email was sent to you also.
We have used Shopify for some time and we reas the feedback on your business prior to sign up. It was a bit of a concern that a few comments were noting it was not a clear process to sign up.
As mentioned our sign up was relatively smooth because we sent a fair few emails to your customer service.
The challenge has been we received the IOSS number we have set up the configuration all is working on the automated reports bur now your company is not raising any billing, not collecting any VAT and no charges either which means our company is registered to report every month and submit VAT payments which is not happening to the relevant authorities because your company is not following through on the service as offered on the website.
Usually billing is a given requirement we find it strange that your company is still trying to work out how to send bills to its customers ?
Raises obvious questions and would love to hear your response.
At this stage by no means negative comments as we are happy to find such a business service available even though maybe some initial teething problems