How to we tell which customers are currently subscribed to a shopify inbuilt marketing automation?

Shopify Discussion
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1

We have set up the “Welcome email series (discount with reminder)” marketing automation, and would just like to see which customers are subscribed, and when they have been sent the emails.

2

@andrewdrake
Hi, You can check the subscribed person in shopify customer table and mail sent is displayed in marketing automation

3

Being “subscribed” doesn’t show whether they are subscribed to the automation. We had 20 customers sign up while the automation was turned off. It was switched back on, but can’t tell then whether they will receive the automation emails.

4

And in the sent emails section I can see 4 have been sent the first email from the automation series, but I can’t tell why the other 16 have not, or whether they will be.

5

@andrewdrake
is the rest of the 16 customer is properly subscribed the email marketing?

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please check all of them first

6

Yes all subscribed

7

@andrewdrake Please provide the access of your store

8

Hi Andrew,

You can view the list of subscribed customers in segments section in Shopify.

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You can filter out “pending” & “subscribed” customers separately or if you need to find customers date wise you can add that filter too along with the subscription status.

Thanks.

9

I can not see anywhere in this section that allows me to filter subscribers based on whether they are subscribed to the marketing automation welcome email series.

10

Try to set a condition the workflow automation.

Set it as “when customer subscribed to E-mail marketing” and the action is “add a note to the customer” and you can mention the note as “E-mail subscribed”.

Later you can filter out those customers using the notes in customer segments.