How would you rate Shopify's customer service?

Technical Q&A
1

HEY SHOPIFY! RATE YOUR SUPPORT SERVICE.

1 INCREDIBLY POOR

2 POOR

3 WE NO LONGER CARE TO SPEAK WITH CUSTOMERS. HOPE THEY DON’T ABANDON SHIP AND MAKE US SOMETHING OF THE PAST

2

Hey, @ValueUsPlease .

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you for expressing your concerns with our community. I’m sorry to hear about your experience, and I can certainly appreciate how frustrating that might feel. Let’s make sure you get the support you need going forward.

Were you looking for assistance with your account or a general question? Have you connected with our 24/7 Support team as of yet? If not, please follow these steps for live support:

  1. Log in at the Shopify Help Center
  2. Create a support request by searching for your question, and scrolling to the bottom of the results page
  3. Choose your contact method (chat is currently the quickest way to get support)

Please let me know if you’re having any trouble with that, and if I can offer any additional support.

Note:

If you need to review, or make changes to your account, billing etc, anything sensitive please follow the contact steps above for authentication purposes.

Warm regards,