Hi, I am having an issue with my product descriptions. I can only use plain text and not bold or underlined text or the HTML code will show on the website. Here are some examples:
I have searched everywhere for solutions but have found nothing. We have had a developper work on the website a while ago and I was thinking there was something custom that has been done in the code. From my research this seems like it has something to do with the rich text editor not working however, my web dev skills are limited.
I have also a website langauge translator app called Weglot and when I go on the translated versions(french one) the problem is gone. Any help will be greatly appreciated!
Thanks for posting a link to the shop. It does help a little.
You are adding the bold elements correctly, but it would appear (and this is a guess) as if your theme is escaping the description so it’s making it look just how it does in the HTML view. More info on the escape filter here.
Now as for solving this:
it really would need looking at the code to know why it’s doing it.
It’s also possible your theme has settings that might effect it so check there as well.
If someone has made edits to your theme for you, it’s possible they have made an unintended change that has caused this so you may want to contact the,
If you need help tracking down the code the forum members can likely help. Just be ready to share a few screenshots so we can guide you to the right place.
Thank you for the reply! Contacting the person who worked on my website is impossible. I know a bit of how code works and I think I can fix this myself however, I just need someone to point me in the right direction in terms of which file the problem could potentially be located in. Im willing to share any screenshots needed. Searching through my scripts I found this which I think could be related to your reply above talking about the escape filter.
I FIGURED IT OUT! Thank you for your help I am so happy! You were right the problem was with the escape filter but I was changing the wrong one. Here is what I changed just incase you are curious:
