HTML Error for Gift Card Notification Template

Technical Q&A

Topic summary

Error saving a custom Gift Card notification HTML in Shopify (“Server error Error saving notification template”) after pasting code exported from Klayvio. Shopify support suggested the issue is likely invalid tags or HTML syntax.

Shared code snippet shows numerous nested

elements, inclusion of a Klayvio-specific tag (“{% web_view %}”), Shopify Liquid for the gift card code (“{{ gift_card.code | format_code }}”), and many image references using forum-style placeholders (“upload://…”). At least one image line appears truncated/broken, indicating malformed markup.

A participant asked where the code is being pasted; the OP confirmed it’s in Notifications > Gift Card template in Shopify.

No resolution yet. Key open points: which specific tags/markup are unsupported in Shopify notifications, and whether the code needs cleanup (e.g., removing Klayvio-only tags, fixing broken/truncated image links, correcting any malformed table structure).

Summarized with AI on January 13. AI used: gpt-5.
1

Hi all,

I have created an email template for a new gift card notification in Klayvio, and am attempting to paste the HTML code directly from Klayvio into Shopify but I keep receiving the error “Server error Error saving notification template”. I’m not sure what’s going on but I contacted Shopify support and they said it was probably something wrong with the tags or syntax in the HTML. I’m wondering if someone would be able to check out the HTML for me and help me figure out what’s going on?

Thanks in advance!

2 

<table>

<table>

<table>

<table>

<table>

<tr>

<td>

Can't see this email? {% web_view %} 

</td>

</tr>

</table>

</table>

<table>

<table>

<table>

<table>

<tr>

<td>

![Sow Right Seeds|320x46](upload://8eFDbaWvWDFEbEYukVAMFvwVWJ1.png)

</td>

</tr>

</table>

<table>

<table>

<tr>

<td>

Vegetables

</td>

</tr>

</table>

<table>

<tr>

<td>

Flowers

</td>

</tr>

</table>

<table>

<tr>

<td>

Herbs

</td>

</tr>

</table>

<table>

<tr>

<td>

Contact Us

</td>

</tr>

</table>

</table>

</table>

</table>

</table>

<table>

<table>

<tr>

<td>

</td>

</tr>

</table>

</table>

<table>

<table>

<tr>

<td>

 

</td>

</tr>

</table>

</table>

<table>

<table>

<tr>

<td>

Your Sow Right Seeds Gift Card is here

</td>

</tr>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

![66e37b73-f158-4412-a813-2d416358aac7.jpeg|1500x1128](upload://nVImjBtIXTCVoRrc53Qg1M51gMY.jpeg)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

Use the gift card code online

</td>

</tr>

<tr>

<td>

{{ gift_card.code | format_code }}

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

[
VISIT THE STORE
](https://sowrightseeds.com/)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<tr>

<td>

Grow what your heart desires!

Choose from over 400 varieties of our greatest non GMO, heirloom seeds

</td>

</tr>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

![fe30502c-9dc5-440c-a4b0-3466df202d05.png|500x500](upload://9sHNmjKLb2vogq7keGjnnR0uXYK.png)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

![d766e262-5f22-4720-b111-f9025f71893b.jpeg|500x500](upload://d3u5GKELc1xFCQiKVgayGhJnLoH.jpeg)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

![f1c2eeaa-a1a0-4bc5-99fa-77f1d5b4d77a.jpeg|500x500](upload://g87sPgggApk81hVTzvThPReneEf.jpeg)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<tr>

<td>

 

</td>

</tr>

</table>

</table>

<table>

<table>

<tr>

<td>

FREE SHIPPING ON ORDERS OVER $25

</td>

</tr>

</table>

</table>

<table>

<table>

<table>

<tr>

<td>

![non gmo, fast shipping, grow your own food|1623x457](upload://qA9AiVUil84c7Jk7RczgDERvMSS.png)

</td>

</tr>

</table>

</table>

</table>

<table>

<table>

<tr>

<td>

[

![Sow Right Seeds Instagram|96x96](upload://4vWQx2Zk33OqX01JNdclX3Elh1g.png)

](https://www.instagram.com/sowrightseeds)

[

![Sow Right Seeds Facebook|96x96](upload://uLTmQYYGxgY4ao0fzX3LQGwnvrh.png)

](https://www.facebook.com/sowrightseeds)

[

![Sow Right Seeds Pinterest|96x96](upload://uuRelbqroW20CYiFjuMrxTngQIz.png)

](https://www.pinterest.com/sowrightseeds/_created/)

[

![Sow Right Seeds Youtube|96x96](upload://xoXw5zUb1FTo59GDYYwZgTMgOkp.png)

](https://www.youtube.com/channel/UC-OwPgg5lKyg9cB3sjSzEQA)

[

![Sow Right Seeds TikTok|96x96](upload://5lRf3kuLtqGRixfc7EYhZJJwScA.png)

](https://www.tiktok.com/@sowrightseeds)

</td>

</tr>

</table>

</table>

<table>

<table>

<tr>

<td>

No longer want to receive these emails? {% unsubscribe %}.

{{ organization.name }} {{ organization.full_address }}

</td>

</tr>

</table>

</table>

</table>

</table>

</table>
3

Where are you pasting this code in Shopify?

4

I am pasting in in the notification settings under the Gift Card template