Hello, absolutely. Turn on manual payment capture immediately. I refunded all the orders. How I lost money is because when automatic payment capture is on you are being charged 2.4-3.4% to capture that payment. I had $200,000 in fraudulent orders. So although I tried to cancel them as quickly as possible every time an order came through it automatically captured the payments kicking in the fee being charged by the merchant to process the card even if it is refunded, you still get charged the processing fee. Do the math. Most of them were international, 3.4% on close to $250,000 in orders. I lost around $10,000 and no one was helping.
Every single order came through Tapcart and then processed through Shopify. Tapcart let me know that I was going to extremes posting it online to let others know but if this can help just one person and save them money then I am happy to post about it online. I personally wouldn’t recommend Tapcart as it seems there are many different people experiencing this and Tapcart does nothing to help the sellers like myself who are now in debt because of 3 days of fraud charges.
The only way to get around this is to turn on manual payment capture in payments under the settings tab in Shopify. You will have to manually capture every order payment but it is worth it. You can also avoid getting charged for orders that are requested to cancel or are fraud orders. It could potentially save you hundreds if not thousands of dollars a year.
You can manually capture orders 50+ at a time so it’s not difficult if you know they are real and legit, it’s minimal effort to protect you from losing thousands of dollars of orders.