Hi there, can someone help? There’s a huge glitch in the system with the plans.
I bought Shopify Basic but it says I’m on Shopify Lite so I can’t buy or add a domain name to my store. Please see attached for screenshots.
Hey, @norinorinori
Eunice here from Shopify. Thanks for posting, and welcome to the Community!
Thanks so much for providing the screenshots. I can definitely see that there is some kind of confusion present with regards to which plan your store is on. How strange! My first thought is that this could be a cache issue. Sometimes when we make new changes, our devices can hold onto old information causing issues like this to arise.
So first of all let’s try clearing your device’s cache and cookies to see if that resolves the issue. If you’re not sure how to do that please check out this help document for advice.
If clearing your cache fails to help, please reach out to Shopify Support so we can dig into this a little deeper for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d love to continue assisting you through live chat, email, or callback via the Shopify Help Center.
How’s the store coming along by the way? If you’re getting ready to launch soon this great blog will come in handy. It’s the Shopify store launch checklist. An awesome tool to ensure you’ve completed everything necessary for a smooth launch day.
I hope this helps! If you have any problems getting in touch with Shopify Support let me know here. Take care and all the best with your store!