Over the past week, we have over 200 abandoned carts from James James with fictitious contact information. What could be causing this, is it detrimental to our store, how do we stop it?
Topic summary
A store is receiving over 200 abandoned cart notifications from a fake customer named “James James” with fictitious contact information.
Likely Cause:
- Bot attempting to test stolen credit card numbers by creating free checkouts
- May be probing for website vulnerabilities
Proposed Solutions:
- Delete the customer account from Shopify admin (Customers > Click on Problem Customer > More Actions > Delete Customer)
- However, simply deleting accounts is ineffective—the bot recreates them by going directly to checkout
- One user suggests: Delete the customer, then manually register on the site using the same fake name and email the bot uses, with a strong password. This may prevent the bot from creating new abandoned checkouts.
Current Status:
- No blocking apps have proven effective so far
- If the item is free, assign it a price to deter credit card testing
- The issue is annoying but shouldn’t harm the store beyond spam notifications, as Shopify has robust security
1 Like
It is probably some sort of bot, or an attempt to find a vulnerability in the website (wouldn’t worry too much, Shopify has pretty good security systems in place). It shouldn’t have a detrimental effect on your store beyond being very annoying.
You can delete their user account from your Shopify admin. That should help**,** although in theory they can just create another.
Go to Customers> Click On Problem Customer> More Actions> Delete Customer
There are apps that claim to solve spam accounts, but not sure how effective they are. May be worth looking into.
Hope that helps!
@biznazz101
1 Like
Deleting the account doesn’t do a thing, this bot goes straight to checkout and the “account” is created there every time. I delete, it reappers, I delete again, it reappears. No blocking app has worked so far either, this bot is going directly to shopify. If the item is free, best thing to do is give it a price. This bot is testing credit card numbers by looking for free items.
1 Like
I think We Found out the Solution, Just Open > Customers Section in Shopify tab, For Example the Customer Name is James James and Customer Mail is sfj9usfhuios@gmail.com Simply delete the Customer From > Customers Section ( on Shopify Dashboard ) Now Open your website go on Log in & Register Section, Simply Register with same name ( James James ) and same gmail ( sfj9usfhuios@gmail.com ) ( of that bot is using to create Abandoned Checkouts ), and create a Strong Password, Now you’ll see the bot is failed to place Abandoned Checkouts on your store.