Deleting the account doesn’t do a thing, this bot goes straight to checkout and the “account” is created there every time. I delete, it reappers, I delete again, it reappears. No blocking app has worked so far either, this bot is going directly to shopify. If the item is free, best thing to do is give it a price. This bot is testing credit card numbers by looking for free items.
Topic summary
A store is receiving over 200 abandoned cart notifications from a fake customer named “James James” with fictitious contact information.
Likely Cause:
- Bot attempting to test stolen credit card numbers by creating free checkouts
- May be probing for website vulnerabilities
Proposed Solutions:
- Delete the customer account from Shopify admin (Customers > Click on Problem Customer > More Actions > Delete Customer)
- However, simply deleting accounts is ineffective—the bot recreates them by going directly to checkout
- One user suggests: Delete the customer, then manually register on the site using the same fake name and email the bot uses, with a strong password. This may prevent the bot from creating new abandoned checkouts.
Current Status:
- No blocking apps have proven effective so far
- If the item is free, assign it a price to deter credit card testing
- The issue is annoying but shouldn’t harm the store beyond spam notifications, as Shopify has robust security
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