Customer reports paying $120 on March 25 for an order from resortcorps.com (a Shopify-hosted site). The store is now unavailable, the order confirmation link can’t be accessed, and there’s no way to contact store support.
Shopify staff clarifies Shopify is a platform provider and does not manage individual merchants’ orders, shipping, or daily operations. They acknowledge the frustration but note Shopify cannot intervene directly in the transaction.
Recommended action: attempt to contact the seller; if unsuccessful, file a dispute or chargeback with the payment provider (bank/credit card or PayPal). Many banks require at least 30 days from the order date before accepting a dispute.
Filing a bank claim will notify Shopify internally, allowing them to investigate the store and take action if warranted. For legal/privacy reasons, Shopify cannot share investigation outcomes with the buyer.
Additional resource provided: Online Order FAQ. Status: unresolved; buyer advised to pursue a payment dispute.
Hello I have recently made a purchase from resortcorps.com which is a website under shopify and I placed the order on march 25th but today when I checked the status of the order it says that resortcorps.com is currently unavailiable so im guessing when the site owner got my money they just instantly shut down their website. Because their website is now closed I cannot access my order confirmation url and I cannot contact support. So now I have spent $120 but now I have no hope of receiving my item, please help!!
Thank you for sharing your experience here. I can definitely understand that not receiving goods paid for can be extremely frustrating and a genuine cause for upset, with that I truly empathize. Rest assured, I’ll do my best to share more context and what options are available to you.
I would like to advise that Shopify is a website and shopping cart service that some merchants use to run their online stores. We do not manage the shipping or sales of any stores. We don’t manage any of the day-to-day operations of any merchants or operate on behalf of any merchants.
If you have exhausted all avenues to contact and resolve your concerns with the seller directly, we recommend that you reach out to either your bank/credit card provider or PayPal depending on how you paid for your order. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps. Your bank/credit card provider or PayPal will truly be in the best position to help provide you with further options regarding your payment and possible refund options. I’d like to advise that generally, many banks require that a minimum of 30 days have passed since placing the order before accepting a payment or transaction dispute.
I want to emphasize that we do not condone any type of fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally at Shopify. We can use this information to investigate a store as needed. We will take a look into the stores’ activity and take action where appropriate. For legal and privacy reasons we will not be able to share the results of this investigation with you.
For more information on placing an order online, check out our Online Order FAQ.