What is going on with SHOPIFY? Seriously. How can you have so many customers with a useless email support system. It is not that difficult. If people can’t login at all.
It is very sad and disturbing that I am STRUGGLING TO LOG INTO MY ACCOUNT.
This is the screenshot that keeps popping up on my screen whenever I attempt to log in using “zashmostore@gmail.com”. I can’t access Zashmo. I
I can’t log in to my shop
I can’t reset my password
Shopify’s Twitter Support Account is useless
I can’t renew my domain to ZASHMO
The fact that I have to write on this forum under a different account, I would like everyone to see the mess that I am dealing with.
I am beyond fedup and agitated that I can’t even access anything. I can’t login, I can’t just get something resolved directly.
I have to make a complaint logging in under another store that I have on Shopify
Now It’s making me question if I should discontinue Shopify in the future.
Hi @CARNIVALMODE , sorry to hear you are experiencing some issues with logging in. As a first line of troubleshooting, I would recommend beginning with these local problem solving steps:
Clear your cache and cookies on your browser. After this, completely reboot the browser.
Try on another web browser or an incognito window.
When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
Try another device or on the Shopify Mobile app.
Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
Ensure there are no pop ups being blocked in the web browser.
Ensure you do not have any firewalls or pop up blockers enabled on the device
If after all of these steps you are still having problems, then you will need to reach out to our live support via chat or phone so they can look over your account and take it from here - chat or phone will give you immediate access to support, rather than awaiting an email reply.
Our live support can be reached via our support portal here. You can bypass the store login section in your case by choosing to continue without logging in - then simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action. You will now have access to live support from an advisor who can guide you on next steps from here.
