I am having a hard time getting in contact with Shopify. I was able to speak with someone on Sunday but now when I push the button to get to support it keeps asking me to put in my login. I have done this several times since yesterday. I have logged out several times. I have remove caches and cookies from google chrome. Is something going on?
Hi @beautyblessing ,
Thank you for reaching out to the Community! Sorry to hear you’re having trouble getting in touch with our support, but am more than happy to provide some assistance.
To ensure I’m fully understanding, are you able to view any of our available support options (i.e chat, email, call back, etc) when accessing the Contact Page?
To access support, you will want to log into your shop, select a topic (i.e Starting a store) then scroll down to view the available support options.
If however, those steps continue to lead you into a loop, I would recommend attempting the following troubleshooting steps to see if this helps to resolve:
- Clear Cache and Cookies.
- Try accessing from Another Browser (i.e Chrome, Safari, Firefox).
- Try accessing the shop from an Incognito Tab.
- Attempt using Another Device (i.e Phone, computer, etc).
- Try from the Shopify Mobile App.
If after attempting all of the outlined steps above you continue to be redirected back to the log in page, please let me know!