It’s hard to find help but I will post this to find a solution otherwise I will have to dispute with the bank and get my refund. I am not using Shopify. I thought I had canceled it a while back. Either way, I did not authorize the 41 dollar transaction and I ask that I get my money back and please help me cancel the membership since it seems to me that I was not able to succeed last time.
Topic summary
A user is being charged $41 monthly by Shopify despite believing they canceled their account previously and not authorizing the transaction. They’re seeking help to stop the charges and obtain a refund, threatening to dispute with their bank if unresolved.
Recommended resolution steps:
- Log into Shopify Admin Panel → Settings → Billing to cancel any active subscriptions
- Contact Shopify Support through their Help Center, selecting “Billing & Payments” to request a refund and account cancellation
- If account access is lost, use Shopify’s Account Recovery Page to regain access
- If Shopify denies the refund, escalate through the payment provider/bank
Status: The issue remains unresolved and awaiting action from the original poster.
If you were charge $41 for a shopify that you didn’t authorize, you can try the following steps to resolve it.
- First log in to your Shopify Admin Panel.
- Go to Settings > Billing.
- Look for an Active Subscription and cancel them.
Request a Refund from Shopify
Shopify’s refund policy is strict, but you can still contact their support and explain that you did not authorize the charge.
- Go to Shopify Help Center.
- Scroll down and click Contact Support.
- Choose Billing & Payments and explain the situation.
- Request a refund and account cancellation.
If Shopify refuses a refund, you can escalate the issue through your payment provider.
If you don’t have access of your Store you can go to Recover Account Page and to regain the access.
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