A user is unable to activate Payoneer as a payment gateway in their Shopify store. After installing the integration, they receive the error message “You are not accepting payments with Payoneer Checkout,” despite having an approved Payoneer account. Contacting the provider did not resolve the issue.
Suggested troubleshooting steps:
Important eligibility requirement: According to Payoneer’s documentation, merchants must have a Hong Kong entity and monthly webstore volumes exceeding $10,000 USD to qualify for this service.
At least one other user has encountered the same error. The discussion remains open with no confirmed resolution.
Hi , I am not able to activate my Payoneer in Shopify. Whenever I install it, it displays an error message
Although i have an account and my account is approved but its not activating with the Shopify kindly resolve this issue!? I even tried contacting provider but it did not work.
Hi, @Khalid121 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are in the process of setting up a payment gateway for your store and are having some issues. Have you tried clicking on the “Manage Account” button? From there, you will be able to see if there are any additional setup steps still required to complete the integration. I was able to find an article on how the setup works. I suggest checking it out as a starting point. If you are still having issues, you can click on the Support tab and create a ticket with their support team.
If you believe that this is an issue on our side, we would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will then guide you on the next steps to connect with a team member who can assist you further.
Since you’re still building your store, feel free to review The General Checklist as it is a great tool that will ensure that you have your Shopify store is fully set up.
i am aslo encountered the same issue ?would you please tell me how you fixed ?
According to https://checkoutdocs.payoneer.com/docs/install-checkout-app
To activate the payment app after installation, ensure you have registered for an account. If you don’t, see Register for Checkout.
To be eligible for this service you must have a Hong Kong entity and monthly webstore volumes above USD $10,000.
