Hello, I am planning to start a store in which it takes 6-9 days for me to get the product but it would be 2-3 week shipping on my website. Am I allowed to do this ?.
Topic summary
A user is planning to open a Shopify store where product procurement takes 6-9 days, resulting in 2-3 week total shipping times to customers, and asks if this is permitted.
Community Responses:
- This business model is allowed, provided customers are clearly informed about delivery timeframes upfront
- Important to communicate expected delivery times throughout the purchase journey and in post-purchase communications
- Risk of triggering Shopify’s automated fraud detection if customers flag orders as undelivered due to lack of proper communication about wait times
Recommended Solution:
- Consider implementing a preorder app to set clear customer expectations
- One suggested tool: Early Bird Pre-Order Manager (offers a free plan with no commission fees)
- Proper expectation management can help avoid customer complaints and potential platform issues
Status: Discussion remains open with actionable suggestions provided but no final decision from the original poster.
Hi Efra,
Assuming you make the customers aware of the longer delivery time, I don’t see why not. You’re certainly allowed to do it.
However you might start falling foul of Shopify’s automated fraud detection if customers start flagging that they haven’t received their orders yet, because they aren’t properly informed of the wait. Just something to keep in mind - commnicate well with your customers as to ETA’s on delivery and hopefully it wouldn’t become an issue.
Hello!
You might want to consider using a preorder app, to set clear expectations for your customers and let them know exactly when to expect their order. It’s important to keep them informed throughout the purchase journey, and in any comms after.
Happy to help you manage this if you wanted to give the app a go (free plan available, no commission fees).