Hello I am unable to access my store.
My store URL
https://azaria-lagos.myshopify.com/
After logging in, I get this screen
See screenshot attached
Topic summary
A user is locked out of their Shopify store backend (azaria-lagos.myshopify.com), encountering a “problem loading this page” error after login. A screenshot shows an access permission error.
Likely cause: The login email lacks admin or staff permissions for this specific store.
Recommended troubleshooting steps:
- Verify the email account has authorized admin/staff access
- Use the “switch accounts” option to try a different authorized email
- Contact the store owner to check permissions under Settings → Users and Permissions
- Clear browser cache and cookies before retrying
- Reach out to Shopify Support if the issue persists, providing store URL and email details
The discussion remains open with no confirmation of resolution.
Hi @Kod
This error indicates that your account (email) does not have permission to access the Shopify store you’re trying to log into. Here’s how you can troubleshoot:
-
Confirm admin access: Ensure the email you’re logging in with is an authorized admin or staff account for this store. If not, contact the store owner and ask them to grant you the necessary permissions.
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Switch accounts: Click the switch accounts button and log in using the correct email account that has permissions for the store.
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Ask store owner: If you believe this is the correct account, ask the store owner to double-check your permissions under “settings” → “users and permissions” in Shopify.
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Clear cache and try again: Clear your browser’s cache and cookies, then try logging in again.
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Contact shopify support: If you’re unable to resolve the issue, reach out to Shopify Support. Provide them with the store URL and your email, and explain the problem.
If this was helpful, hit the like button and accept the solution.
Thanks