This is not my main account. I am unable to access my store. An escalated support ticket has received no help or response. I am waiting for the Accounts Security Team to disable 2 step verification as I am not receiving verification codes. I do not have my recovery codes to bypass this. All weekend I have been unable to access and add inventory to my store. The chat help just sends me around in circles. I have tried everything I can without logging on to my store which chat keeps telling me to do. Please help I am desperate.
Topic summary
A user is locked out of their store due to two-step verification issues—they’re not receiving verification codes and lack recovery codes to bypass the login.
Current Status:
- An escalated support ticket to the Accounts Security Team has received no response
- The lockout has persisted all weekend, preventing inventory management
- Chat support has been unhelpful, creating circular instructions that require store access
Key Issue:
The user needs the Accounts Security Team to disable two-step verification but cannot reach them or get meaningful assistance through available support channels. The situation remains unresolved and is impacting their ability to operate their store.