I am unable to edit the Featured products section of my Shopify store

Shopify Discussion

Topic summary

A user is unable to edit the Featured Products section in their Shopify store. After selecting different products, the “save” button does not appear, preventing any changes from being applied.

Troubleshooting steps suggested:

  • Test with a different theme to isolate whether the issue is theme-specific or account-wide
  • Clear browser cookies and cache
  • Contact Shopify support if the problem persists across themes

Current status:
The user confirmed the issue occurs only with their current theme but is hesitant to switch themes due to the difficulty of recustomizing. A screenshot and video were shared demonstrating the missing save button. The discussion remains unresolved, with the support representative awaiting confirmation of whether the issue persists with other themes before escalating to developers.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I hope this message finds you well.

I am currently experiencing an issue with my Shopify store. I am unable to edit the “Featured Products” section. Despite attempts to make changes, the section remains unchanged, and I haven’t been able to update the products as intended.

Could you please assist me in resolving this issue?

Best regards,
Md. Ifat Islam

1 Like
2

Hi there,

What’s happening exactly? Can you share a screenshot of the issue so far?

Is the product remaining the same even when selecting a different product?

Like this:

If so, can you give it a try, but using a different theme?

If that does not work, please contact us via our help center, so our developers can take a look at it.

11-35-50170-69958.png
11-35-50170-69958.png1463×897 128 KB

best,

Julio

Shopify support.

3

After changing the product, the “save” option is not appearinghttps://www.youtube.com/shorts/aud5oY3zBV4

4

Is that happening with your current theme only or is this happening with other themes as well?

Have you tried using other themes?

Please give it a try. If it’s working with other fresh themes, it could be an issue with your current one. Otherwise, can be an issue with your admin instead.

In the meantime, try to clean cookies and cache.

5

Thanks for your advice. But changing theme will change the theme of my online shop. And changing and customizing theme is very difficult.

6

Yep yep, I was asking to confirm whether the issue is with your current theme or, a general issue on your account.

Please let me know.

7

With my current theme

8

@JulioGonzalez06 With my current theme.