I am unable to sync product images from Erply to shopify

Topic summary

A user is testing Erply’s webshop integration with Shopify and encountering issues with product image synchronization via CSV import.

What Works:

  • Product images successfully import to Erply using CSV files (via Product Images Import under PIM→+Add/Import)
  • Images display correctly in Erply when sourced from Dropbox links
  • Both CDN and API (legacy) image imports function properly
  • Product catalog exports to Shopify successfully with matching SKUs/product codes

The Problem:

  • When triggering “Start product catalogue export,” products sync to Shopify but images do not transfer
  • Products appear in the Shopify webstore without pictures
  • Images only appear in Shopify after manual direct upload to the “product pictures” tab in Erply

Current Status:

  • User seeks to avoid tedious one-by-one manual uploads for bulk product image management
  • Question remains whether CSV-based image sync to Shopify is possible or if direct upload is the only viable method
  • Attached screenshots demonstrate successful direct uploads but highlight the missing automated sync functionality
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

Hello,

I am currently experimenting with features using Erply’s webshop integration connecting to shopify.

Currently I have difficulty syncing product images in the method of using a .csv file.

I have created 2 sample products to test with and have no issue with products in Erply to show their respective images. I used the “Product Images Import” link from the top menu under “PIM->+Add/Import->Product Images Import”. From there I have imported with my .csv file, matching with product code and the correct delimiter, and the source of image is pulled from my dropbox and have the adjusted the sharing links accordingly. All of that I have no issues with and successfully uploaded pictures. I have also successfully imported as CDN images and API images (legacy).

My issue is syncing my product images with shopify, after I clicked on “Start product catalogue export”, it was able to sync the products into Shopify, their SKU matches the Erply’s product code. However, it did not sync the images to Shopify, therefore the products in the webstore have no pictures. I have tried to directly brute force by uploading a product image in the “product pictures” tab instead of using the .csv file. To my surprise, after syncing with the shopify webstore, it was able to show the images. However, what I am trying to do is mass upload images with a .csv file as I want to avoid having to upload pictures per product one by one, which can be a tedious process.

I am currently stuck on this, is there something I am missing or is the only way for me for sync product images from Erply to Shopify through direct upload? Attached pictures are placeholder images I used to show as reference, images purely shown are by uploading directly into the “product pictures” tab.