I am using Fera.ai for reviews but my product pages still shows the shopify review section

Shopify Discussion

Topic summary

  • Main issue: A store owner using Fera.ai for product reviews still sees the default Shopify review section appearing above product names and wants to remove it.

  • Vendor response: A Fera representative asked the user to message them via the dashboard to resolve the problem quickly.

  • Counterpoint: Another participant warned against using Fera, alleging their servers have shut down in the past and removed all reviews, and claimed Fera’s support is weaker than Vitals, which they say includes an integrated reviews app.

  • Actions/decisions: No technical steps or theme edits were shared publicly. The only concrete action suggested is contacting Fera support through the dashboard. One commenter suggests considering Vitals as an alternative.

  • Status: Unresolved in-thread. No confirmation that the Shopify review section was removed or that the issue was fixed; competing opinions about app choice remain.

Summarized with AI on January 9. AI used: gpt-5.
1

I am using Fera.ai for reviews but my product pages still shows the shopify review section above my product names, How can i remove this?

2

Hey Hey! Would you be able to message us on your dashboard.?

We can get this sorted out for you asap.

Jameela

3

Don’t bother with Fera. Their servers shut down and will remove all your reviews. Support team is also not as good as Vitals which has an integrated reviews app already.