I am wondering how I can fix the discount when it is localized.

Shopify Discussion

Topic summary

A Norwegian merchant is experiencing an issue where discount codes are not displaying when their Shopify store is localized to Norwegian language and currency (NOK).

Current Status:

  • The discount functions properly in other languages/regions
  • When switched to Norwegian localization, the discount becomes invisible to customers
  • The store (KomfortCorners) is otherwise set up and ready for purchases

Support Response:

  • A support representative has requested additional details to diagnose the issue:
    • Whether any apps are being used for localization or discounts
    • Which specific discount type is affected
    • Screenshots of the problem
  • Suggested using the General Checklist tool to ensure all store areas are functional
  • Noted some incomplete elements on the site (like the Summer Essentials banner)

Resolution: The issue remains open, awaiting more information from the merchant to troubleshoot the localization-discount conflict.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

I cannot see the discount when it comes to localization. I stay here in Norway, and when it is localized to Norway and Norwegian, the discount cannot be shown any more. Thank you so much. My website is Komfortcorners.com

2

Hi, @KomfortCorners !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are looking to offer a localized discount specific to certain regions. I’d love to learn more about how this was set up to assist you better. For instance, are you currently using an app to accomplish this? Can you also confirm which specific discount you are referring to?

If it helps, feel free to share any screenshots of the issue as it will ensure I don’t misunderstand any part of your question, and get you a solution sooner than later. Please be mindful of your screenshot to ensure any sensitive store information is blurred or not visible.

While browsing your shop, I did notice that some parts were incomplete. like the Summer Essentials banner on the homepage. You will want to ensure that all areas of your website are functional and operational as this will create a very professional finished product and build more trust with your customers. To get started, The General Checklist is a great tool that will ensure that you have your Shopify store all set up and ready for customers to make purchases on.

Talk soon!