Please help me, I am getting this error on freshly bought domain name using godaddy. Thanks in advance.
This domain is currently managed by a different shop.
You may contact support to transfer the domain to this shop, and initiate the transfer afterwards.
Hi, @rappix !
Thanks for reaching out about this.
It is likely that the domain was once owned and connected by another store owner on our platform. Even though you now own the domain, the system recognizes that it’s still connected to another account.
Not to worry though - we can look into the ownership of the domain and ensure that you can connect it securely to your account.
Would you be able to tell me what the domain is exactly? Also, can you send me a screenshot of your domain’s DNS settings from GoDaddy? This will show me that you own the domain now.
I look forward to hearing from you!
Cheers!
Hey @Holly , thank you for your fast response.
Domain name is mystic-shop.com, I’ve just bought it on godaddy. It has no changes in the DNS records yet - just default configuration, I am sending you the screenshot as a proof attached. If you need anything else from me in order to confirm ownership, you can PM or email me.
Thanks for confirming that, @rappix !
Can you try connecting the domain now and let me know how it goes? You can do so under Online Store > Domains > Connect existing domain.
I look forward to your reply!
It worked! Thank you for your help! 
Hi @Holly ! I’m having the same issue. I bought my domain with google. I was trying to sign up for the free trial to start on my shop and it says my store name already exists. My store name is Zodiac Jewelz and the domain is zodiacjewelz.com. Please help!! Thank you!
Hi, @LilianaYasmin !
Thanks for reaching out to us about this.
It sounds as though you are having an issue opening your Shopify account and creating a .myshopify.com URL that is available, is that right?
The .myshopify.com URL is your unique identifier within the Shopify system. In some cases, it happens that you may be trying to create a site called test.myshopify.com (for example) when someone has already used it. In cases like these, it’s best to try a variation such as test123.myshopify.com so that you can create your store.
Since you already own the custom domain zodiacjewelz.com, you will simply connect your domain to your account after it’s created to hide the .myshopify.com URL. You own that custom domain despite someone else having a similar .myshopify.com URL as you. There is no way for anyone else to own the domain you have purchased so, for the sake of creating the account, I would suggest making the .myshopify.com URL unique so you can then cover it with your custom domain.
I hope this helps!
Cheers!
Hi.
I’m having the same error message when I try to connect my recently purchased domain from Bluehost. I own the domain now and I need to connect it to my Shopify store but it says the domain is used by another store. I can send proof that I own the domain and more info as requested. My email fmureverwi@gmail.com
Hi, @fmureverwi !
Thanks for reaching out about this. I’d be happy to look into the domain for you.
I will be sending you an email shortly so we can look into the domain ownership and ensure that you are able to connect your domain.
Keep an eye out on your inbox.
Cheers!
Hi again, @fmureverwi !
When looking for your email under your profile, I noticed that my colleague Peter responded to another thread regarding the connection of your domain. It looks like you are in good hands with Peter!
If you need a hand with anything else, please let me know.
Hi @Holly , I have the same problem with my domain from godaddy could you please contact me by email to help solve the problem. As I’ve found no way to counter it .
Hi @Holly ,
I’ve recently bought domain name from Godaddy and have been unsuccessful in trying to transfer the domain name to shopify. Due to the error. I’m wondering if you can fix my problem as I cannot. The domain name is fitness-4u.co.uk. Also here is a screenshot of my DNS sheet in Godaddy to prove ownership.
Hi, @Lastman !
Thanks for reaching out to us about this. I do apologize for the delay in my reply.
I’d be happy to look into the connection of your domain. It is likely that the domain is connected to a shop that is closed by the previous owner of the domain. In a case like this, we can remove the domain from the frozen shop so you can connect it to your account.
With that said, thank you for providing proof of ownership of the GoDaddy domain - that’s great! I’ll be contacting you by email shortly so we can securely connect the domain to your account.
Cheers!
Hi @Holly
Many thanks for the confirmation.
Hi Rose,
I am having the same problem, we own our domain but it says it is being used by another shop. Can you email us at admin@babiesinmotions.com to assist please? Thank you.
Hi, @babiesinmotions !
Thanks for reaching out to us about this.
I will be contacting you by email shortly to look into this for you.
Cheers!
Please help me I just bought a domain ringlightsshop.com and I’m trying to add it to my shopify store but it keeps saying A store with that domain name already exists here is my email mbahchuka107@gmail.com pleas HELP¡
Hi, @chubacca52 !
Thanks for reaching out to us about this.
I’d like to take a deeper look into this for you so I will be contacting you via email shortly so we may discuss details.
Keep an eye out on your inbox.
Cheers!
Hey @Holly . I have the exact same problem. I bought my domain from Godaddy, and was unable to contact customer support via email.
I hope you can help me.
Domain name: wishingmall.com
Shopify domain: https://wishings-mall.myshopify.com/
Hi, @alexnik !
Thanks for reaching out to us about this.
I would like to take a deeper look into this for you so I will be sending you an email shortly.
Please keep an eye on your inbox.
Cheers!
