I bought a new domain and i am having an error code, I don’t know how to fix this
- Error fetching domain A record:
- Error fetching domain CAA record:
- Error fetching domain DNSSEC record:
- Error fetching domain nameserver record:
Topic summary
Newly purchased domain is showing persistent DNS lookup errors despite attempted fixes.
Reported errors when checking the domain:
- Error fetching A record (host address)
- Error fetching CAA record (certificate authority authorization)
- Error fetching DNSSEC record (DNS security)
- Error fetching nameserver record
Support asked where the domain was bought and provided guidance for third‑party domains: set A record to 23.227.38.65 (host [email removed] remove other A records, and set CNAME “www” to shops.myshopify.com, then wait up to 48 hours for propagation.
The merchant clarified the domain was purchased from Shopify, stated they applied the suggested settings, and attached a screenshot of the ongoing errors. The attachment appears central to understanding the exact error state.
Current status: unresolved. No confirmed cause identified; the issue persists even after following DNS guidance and allowing for updates. Next steps or escalation were not documented in the thread.
Hi @sheeforshe ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your domain, to ensure it gets resolved. To gather a bit more information, could you please share where the domain was purchased?
If this is a third-party domain, you will want to confirm that the DNS Records are correctly pointing to Shopify. To learn more about this, you can check out our Connecting Third-Party Domains document as it touches on this further. These DNS Records include:
- Point the A record to the Shopify IP address
23.227.38.65. - If necessary, change the Host name to the
@symbol. - Delete any other A records on the domain if there are any present.
- Point the CNAME record with the name www to
shops.myshopify.com
As it looks like those records are currently blank, you will want to make those adjustments and allow for 48 hours to pass. If you’re unsure where to access those records, you can connect with your third-party domain provider. They will be able to provide further assistance with getting those updated.
Please let me know if you have any other questions or concerns.
