Hey everyone,
I recently launched Withly Inbox on the Shopify App Store and wanted to share it here for feedback from real merchants.
The problem I was trying to solve: Most chatbot apps I’ve seen either give generic responses or require a lot of manual setup (FAQ lists, keyword rules, etc). Customers ask things like “Does this come in size L?” or “What’s your return policy?” — and the bot just says “Please contact support.”
What Withly Inbox does differently: It automatically syncs your store’s products, collections, and pages, then uses that content to answer customer questions accurately. No manual FAQ setup needed — the AI reads your store the same way a new support agent would.
Core features:
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AI chat that knows your actual product catalog and store pages
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Unified inbox to manage all conversations in one place
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Customizable chat widget (no coding required — installs as a Liquid block)
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Dashboard to track conversation volume and sync status
Pricing: Free plan available. Pro plan is $49.90/year (~$4/month) for unlimited conversations and full analytics.
Who it’s built for: Small and mid-size stores that want real customer support coverage without hiring someone for it.
I’m actively looking for feedback — especially from merchants in fashion, home goods, or any niche with a lot of pre-purchase questions. Happy to answer questions or set up a free trial for anyone who wants to test it.