i can login to my account but then it takes me to a blank screen

Technical Q&A

Topic summary

Multiple users are experiencing an issue where logging into their Shopify accounts results in a blank white screen instead of loading the admin dashboard.

Initial troubleshooting suggested:

  • Clear browser cache
  • Try different browsers (Safari, Chrome)
  • Use incognito/private browsing mode

Current status:

  • At least 4 additional users report the same problem
  • All standard troubleshooting steps have been attempted without success
  • Issue persists across multiple browsers (Safari, Chrome) and after clearing cache
  • No working solution has been identified yet

The discussion remains open with users seeking a resolution beyond the basic troubleshooting steps already attempted.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
2

Hey @best-rest-store .

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! By any chance, could you attempt to clear the cache on your browser and try logging into your store again?

In some cases, clearing the cache on your browser can fix minor issues that you may experience using the Shopify admin. If the issue persists, I would suggest trying to use a separate browser. For example, if you are using Safari - try this action on Google Chrome.

Let me know if that does the trick.