Any idea why I see my product on oberlo but can’t see it on myshopify when I log in even though I connected both and imported my product while building my online store?
Hi there, @annick1 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
Recently, Oberlo was sunsetted from the Shopify App Store which is why you are seeing those changes when accessing both platforms. Shopify’s top priority is doing what is in the best interest of our merchants. We are providing a more optimal dropshipping solution developed by a trusted Shopify partner, DSers, and offering a seamless migration for merchants previously using Oberlo.
Please refer to the following instructions to move over from Oberlo to Dsers:
- From the Oberlo home page, click “Migrate to DSers Now”:
- A modal will appear to confirm that data will be shared with DSers. Click “Continue to DSers”:
3a. If you do not have the DSers app already installed on your store, you will be automatically redirected to the DSers app install screen. Once installed, you will be taken back to DSers to create an account or log into an existing account:
3b. If you already has a DSers account, you should see the following where you will be asked how they want to handle their Oberlo and DSers data and how any data conflict should be treated:
- Once logged in, you will see a special Oberlo migration card on the DSers home page. Click “Start migration” or schedule the migration time from the dropdown:
The migration will then begin and can take anywhere from a few seconds to tens of minutes, depending on the number of products and orders that you have on your Oberlo account.
- After the migration, we still recommend you open both apps side by side and compare settings, just to be on the safe side.
Most importantly, definitely let me know how these steps work out for you.