I just started up account and store but whenever I try to change the theme or the look of my online store everything goes blank.
Mind you i’m doing all of this on a Phone.
Hey, @griseoanimo ,
Welcome to Shopify Community! I’m excited to hear you’ve just decided to start a store. I hope you’re utilizing our general setup checklist to build it. There are several areas you’ll need to configure before you put up your website and start taking orders, and the checklist will help you guarantee you won’t miss anything important. Feel free to check it out if you haven’t seen it yet!
Now, what you’re encountering when attempting to customize your theme is an unexpected occurrence. While it shouldn’t happen, it occasionally does due to unforeseen factors. A common cause of this is local issues, which are issues triggered by something on your device or your surrounding circumstances. Typically local issues can be fixed by local troubleshooting.
To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the ones below, then try to customize your theme to see if any of these resolve the problem.
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If you’re using a browser on your phone:
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
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If you’re using the Shopify Mobile app:
- Make sure your app is up-to-date
- Try using a supported browser
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Try another device, such as a computer or another mobile phone.
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Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
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Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, we’ll need to access your account to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
In case you need theme design inspiration, I’ve gathered a few resources that I thought would help. You’re welcome to have a look at them and take some tips so you can design your website for success.
- Steal Ideas From These 26 Beautiful Websites to Inspire Your Own
- How to Design Your Online Store (with Zero Design Experience)
- The 25 Best Website Designs—and the Creative Businesses That Power Them
Don’t hesitate to create a new post if you need help with other things!