Who is going to send me thşis document. I alsoı send message to support. Nothing Solved
Which document should I manually add this screen ?
Hi, @Muratonur .
Can you provide us with more detail on what you’re attempting to do on your end? Are you perhaps being requested to upload a specific document, to verify your Shopify Payments account?
If this is the case, there are many different forms of documents that our accounts team and banking partners may request from you, as detailed in this help guide. Typically however, they would state which specific documents they need, so you should be able to see this on your end.
You also mentioned that you’ve contacted our support team about the situation — what was their reply to you? Did they provide you with specific next steps that you need to take? Or did they perhaps escalate your case to one of our Shopify Payments accounts team?
Are you Robot or AI?
Don’t you know the system remediation screen?
Don’t you know which document should I add?
Don’t you know what should customer do at this screen?
And
Have you ever thought about what paperwork we need to fill out and include the blank document template here?
All people make you wait a week for each solution.
I’m wasting money every day trying to solve the problem in your complicated and hierarchical scheme.
The answer to every question I receive support comes in 2 days, sometimes not. I act according to the response, another problem arises. You want documents, you don’t specify what it is. You say fill in the blank version of the document and send it, I am writing to support again to request this document. No one is geared towards solving the problem instantly. If the problem is not resolved by August 3, on the condition of not using it again and not giving advice to anyone else. I will start to stay away from anything related to shopify in my life.
Hi, @Muratonur . Thanks for following up on this.
For context, we have different departments and teams within Shopify that takes care of specific situations, issues, and products — the team that is best to assist you in this situation and answer any remediation-related queries specifically to your account should be one of our escalated Accounts or Shopify Payments teams.
So if you already have an open support ticket with them, please continue to communicate with them via your current support ticket. I know this isn’t what you want to hear, but due to security reasons and lack of authentication in the Community Forums, our team cannot action any potential resolutions via Forums. Account-specific situations like your case would require an internal team member to assist. I understand that it can be frustrating to go back and forth with our team via email, especially if updates from them don’t come to you on the daily. I’d like to reassure you however that if you’re speaking with one of our escalated teams, your ticket is in the right place and your case is being supported by the most appropriate team.
Depending on the current volume of support tickets that our teams are experiencing, replies may be delayed than usual. I can assure you that our team is working as fast as possible to attend to all support tickets in their queue, so we greatly appreciate your continued patience here during this process.