Issue started when external domain was linked to Shopify page. Thanks.
HI @SpiceKrewe
With this type of issue, the best bet is to get in touch with the Support team directly through live chat or email to have them check it for you.
I hope this helps.
All the best.
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Hi there, @SpiceKrewe .
Can you tell me the exact error you are seeing when you try to login? Do you have a screenshot perhaps?
The first thing to rule out is to check whether this is a local device or browser issue. We can do this by following all of these steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
If the problem still persists after carrying out all of these steps, then reaching out to live support is the next step. Our live support via phone, chat or email can be reached via our support portal here.
Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
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