My account can’t receive the mobile verification code when I am login. I want to unbind my mobile number and it still requires a mobile verification code, but I can’t receive it.
What’s wrong with it?
What should I do?
Topic summary
• Login blocked due to not receiving the mobile verification code (SMS). User also can’t unbind their phone number because that action requires the same code.
• Cause is not identified in the thread. No platform-side troubleshooting steps (e.g., checking carrier, SMS settings) are provided here.
• Recommended action: contact the platform’s live support via the provided link. Since it’s a login/credential issue, support will first verify identity, then give next steps to restore access or update the phone number.
• Outcome/status: No resolution within the thread. The issue remains open pending assistance from live support.
Hi there, @SharySmith !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, given that this is a log in issue, we refer you to reach out to our live support team for support. Once they verify your credentials, they can provide next steps in order to resolve this matter for us.
Let us know if you need further assistance regarding the information provided above.