Hello everyone I’ve been looking for solutions and seen a bunch of discussions on the same problem of card not being able to be verified I’ve been trying to figure out this for a week calling the bank messaging & Shopify support. they said the business operations team will email me the next day still haven’t received email or a response called the bank and said it was shopify not even accepting the card I have a lot of sales that has been pending for over 3 weeks I need help asap because I am stuck in limbo if I don’t fix I owe a lot of money please I need help ASAP
I also have proof that my card works on other shopify accounts my main account just won’t accept the card details says unable to verify even though I create a new shop and it can verify it please fix this ASAP j
Hi, @Genemacca !
Thank you for sharing your experience. Our support team may have set incorrect expectations, as our business operations team don’t respond in 1 day, so I do apologize for that. You will still receive a response, but it can take multiple business days.
Would you mind sharing more about what the issue is? Is the card that you’re trying to use to pay your Shopify bill not being accepted, or is there an issue with your Shopify Payments account?
I look forward to assisting you further!
Yes it is problem with replacing debit card on my account tried making
another store and works perfectly but when I try to replace my old card on
my account it says card cannot be verified
Thank you for the additional context. The option to use debit card will be based on your store’s location, and we’ve got more information on that here: https://shopify.link/w4jz. However, it’s important to note that we’re unable to access merchant accounts via the Shopify Community, so we’d recommend continuing to work with our Support advisors through the Shopify Help Center.