I have not been able to open my admin console today, and the prompt is as follows.
I opened myshopify.com and even jumped to a spam advertisement page. Has anyone encountered this situation? How can it be solved?
Hi @Stark_1 ! Thanks for reaching out here.
Are you able to please share a screenshot of this in English for me please? This will allow me to better go about troubleshooting. While I await this image I would like to share some local trouble shooting steps for you to please try for me as a first line of action:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
Please let me know if this helps, I await your screenshot!
Thanks for your reply. I don’t know how to set it to English. I also tried two mobile phones and Cellular Data, but the APP is not available. The reminder is an SSL error, and a secure connection cannot be established with the server. If possible, we will send you my shop domain name and account number, please help me find the problem, thank you.
A rough translation of this content is as follows.
Attackers may try to steal your information (for example, passwords, communication content, or credit card information) from ******.myshopify.com. Learn more
NET::ERR_CERT_AUTHORITY_INVALID
Subject: ****.myshopify.com
Issuer: ****.myshopify.com
Expires on: 2021年12月28日
Current date: 2021年9月29日
PEM encoded chain:-----BEGIN CERTIFICATE-----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jU1h72XJACXOwZ7XNuG2IhK7nf9FnoTmiqKbFu3Ca/8VSrjX8VZNAgMBAAGjgY0w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-----END CERTIFICATE-----
****.myshopify.com usually uses encryption technology to protect your information. When Chrome tried to connect to ****.myshopify.com this time, the website sent back unusual and incorrect credentials. This may be because an attacker is trying to impersonate ****.myshopify.com, or the Wi-Fi login screen interrupted the connection. Don’t worry, your information is still safe because Chrome stopped the connection without any data exchange.