I cannot proceed outstanding bill and my shop is frozen (Faith, Hope, Love)

Shopify Discussion

Topic summary

  • Billing issue blocks payment of outstanding Shopify invoices; shop is frozen.
  • Citi Bank debit card (registered in Poland) is declined despite available funds, with the error: “Unable to resolve all outstanding invoices with selected payment method. Please try again or use a different payment account or method.”
  • Seeks reasons the card might be failing (e.g., card restrictions or regional limitations) and practical solutions.
  • Asks if transferring money to PayPal and paying “by email” is a viable alternative, and what other payment options are available.
  • Requests guidance on contacting a real human in Shopify technical support.
  • No responses or resolution yet; the request remains open.
Summarized with AI on January 7. AI used: gpt-5.
1

I have a Citi Bank Debit Card and got information that it can’t be processed even though there is money in my account. “Unable to resolve all outstanding invoices with selected payment method. Please try again or use a different payment account or method.”

What can be a possible issue with the card? It is registered in Poland (Global Priority).

Should I transfer money to my PayPal account and “pay by email”? What are the solutions? And how to contact real humans I mean human technical support on Shopify? :grinning_face_with_smiling_eyes:

Thank you for the answers in advance!

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