I cannot refund to my customer his money as he cancel his order ?! i have message say ( error 10009

Payments + Shipping & Fulfilment
1

Message You do not have a verified ACH Error codes 10009

please how can i fix this problem? and if i fix the issue with PayPal, does Shopify keep the money paid by my customer? I am confused?

2

Hi @moustafawin

I assume this was a PayPal transaction? Here their help-pages explain, what can cause this error: Why did I get API error code 10009?

Currently they list 14 different causes that may be at the root of this problem. Maybe that helps?

Mario

3

I’m curious to know how did you resolve this matter since I’m currently having the same issue

wondering if i should send customer a refund directly

4

Did you ever find a solution for this? I am running into the same issue.