site suddenly cannot be accessed today.
stores connected to custom domains cannot currently be accessed.
there are 30 stores, and all of them cannot be accessed.
my domain A record and CNAME are all set well.
i just bought a new domain and tried to connect it, but I can’t access the site with that domain.
i wonder if Shopify is aware of this situation.
why is there no notice?
This is PageFly - Free Landing Page Builder. I would love to provide my recommendations for your store based on 6 years of providing solutions for about 100.000 active Shopify merchants.
maybe during the connection you missed something, you can refer here:
https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-automatic
https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual
and if you have done all the steps correctly then contact shopify support to get a fix for this problem
If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.
Best regards,
PageFly
Hi @khansu ,
That is not ideal. Are all 30 domains from the same domain provider? Do you use the same email for all your stores? Did you receive any emails in relation to your stores being unavailable?
As correctly linked by @PageFly-Victor there are step-by-step guides to connecting your third-party domain that need to be followed carefully for successful connection of a domain.
If you have not received any emails about this, please contact our support as they will be able to access your store securely for troubleshooting.