I can’t access my store "Our Way of Life’ - thisnzlife.myshopify.com
And support isn’t help me! See attached the screenshot I am getting when I try to log-in.
Topic summary
A user is unable to access their Shopify store admin panel at thisnzlife.myshopify.com and reports that support is unresponsive. They’ve attached a screenshot showing the error encountered during login attempts.
Troubleshooting suggestions provided:
- Try alternative browsers
- Switch to a different device
- Use incognito/private browsing mode
- Clear browser cookies and cache
Next steps:
- If basic troubleshooting fails, maintain open communication with Shopify support team as this may indicate an account-level issue
The issue remains unresolved and appears to be an ongoing authentication problem preventing store access.
Hi @sarahperriamlam !
Before anything else, you might want to try troubleshooting this error first. Kindly try to use other browsers, switch to different device, use incognito mode, and clear your cookies and cache. If none of those worked, keep an open communication with Shopify support team as there might be an account issue.