I can't access my web store but I can access it from mobile

Shopify Discussion

Topic summary

A user reports being able to log into their Shopify account with email and password, but their store doesn’t appear in the list on their computer/web browser, while it does show up when accessing from their mobile phone.

Support Response:

  • Shopify Community moderator requests additional troubleshooting information:
    • Screenshot of what the user sees on the problematic device
    • Whether this has always been an issue or if the store was previously visible
    • Confirmation of browser and device being used
    • Whether login is successful after entering credentials

Status: Issue remains unresolved; awaiting user’s response with requested diagnostic information to continue troubleshooting.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

Hesabıma e-posta adresi ve şifre ile giriş yapıyorum ancak mağazam listede görünmüyor. Telefonumdan giriş sayfasındaki mağaza listede görünüyor.

2

turkey

English;

I log in to my account with my email address and password, but my store does not appear in the list. The store on the home page appears in the list on my phone.

3

Hi, @Hikmet1 .

Welcome to the Shopify Community.

I understand that when logging in on mobile you’re able to see your store on the login page. However, when attempting to log in on another device, you’re unable to see this.

To gather a bit more context, could you provide information on the following:

  • A screenshot of what you see when logging in on a device (other than mobile.)
  • Once you’ve entered your email and password, are you able to log in?
  • When attempting to log into your store, are you using a device and browser that you normally use?
  • Has this always been an issue or was your store previously visible on the login page?

I look forward to hearing back.