I can't access the site as a customer, always says "This store is unavailable."

Shopify Discussion
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Screenshot_2023-03-16-10-01-21-73_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
Screenshot_2023-03-16-10-01-21-73_40deb401b9ffe8e1df2f1cc5ba480b12.jpg1080×2400 42.3 KB

Hello everyone,

This is what the site shows. I emailed the customer service for 4 times now but there is no response on my inquiries. My order is already past a week, I am in need of update. I hope y’all can help me!

@Shopify_77

Here is the site

https://duostore-ph.com/

2

Hey, @Jay_Ian ! Welcome to Shopify Community!

I understand you have a concern about a store. While the store owner is in the best position to help in this case, as we aren’t involved in the day-to-day operations of the stores we host on our platform, we are aware there are times you are unable to reach them. Because of this, we’ve prepared a FAQ page that will answer your questions about your order. Please go over it to find out what your next steps are. You can access the FAQ page here.

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Hello, but I can’t access their store always says this error " The store is unavailable" how I can fix that?

4

@Jay_Ian This is unlikely to be an issue that’s specific to you, so there’s no way to fix the error on your end. I suggest going over the FAQ page linked in my previous reply if you haven’t yet, as it discusses the possible steps for resolving the problem. Thanks!