I cannot add a credit card
Hi @scottkielypsl ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with purchasing a subscription plan, to ensure this gets resolved. To confirm I’m fully understanding, are you receiving an error when attempting to add your credit card?
If so, I recommend confirming that your credit card meets our list of requirements to successfully pay for your Shopify bill. These requirements include:
- A valid credit card from Mastercard, Visa, or American Express
- A debit card that is co‑branded with Mastercard, Visa, or American Express
- Shopify Balance in some regions
- PayPal in some regions
If you’re unsure about any of these requirements, you can always contact your bank and/or credit card provider for clarification, as they will be able to provide further information.
If however, this has been confirmed and you continue to receive an error, please attempt the purchase with another credit card. Additionally, you can get in touch with your bank and/or credit card to confirm there’s nothing preventing the purchase from being completed. For more information on billing, you can check out our Billing FAQ Page as it touches on this further.
Please let me know if you have any other questions or concerns.