I can't add my bank account - 2FA loop

Store Design

Topic summary

A user is experiencing a recurring loop when attempting to add their bank account to the platform. The system repeatedly prompts them to enable two-factor authentication (2FA) even after they’ve already set it up.

Troubleshooting attempts made:

  • Removing and re-adding 2FA
  • Testing different 2FA methods
  • Contacting support (unsuccessful due to chatbot loop)

Current status: The issue remains unresolved, and the user is seeking help from the community to see if others have encountered this same problem.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I’m trying to add my bank account.

It tells me to add 2FA.

I add 2FA.

It tells me to add 2FA.

I’ve tried chatting with support but get stuck in an endless loop with the chat-bot there, too.

Has anyone else had this issue?

I’ve tried:

Removing 2FA and re-adding it

Different 2FA methods

Thanks in adance for any help!

1 Like