I can't change my shopify theme even though I bought a Retail plan.

Shopify Discussion
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Topic summary

A user purchased a Shopify Retail plan but cannot change their store’s theme despite the upgrade. They’ve provided a screenshot showing the issue they’re encountering.

Current Status:

  • Problem remains unresolved
  • No technical troubleshooting has been attempted yet

Community Response:

  • Users were directed to contact Shopify Support directly via their official help channels
  • Clarification provided that community forums cannot intervene on account-specific issues
  • A direct link to Shopify’s support chat was shared for login and account problems

The issue appears to be account-related rather than a general platform limitation, requiring official Shopify support intervention to resolve.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
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As I have written in the title; I can’t change my Shopify theme even though I just bought a retail plan. Can someone help me with it, please? Can’t really use Shopify if I can’t choose the template I want.

I am posting a screenshot of how this thing looks. Thanks..

Alink_0-1737727629871.png
Alink_0-1737727629871.png935×1150 87.1 KB

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For account issues contact shopify support directly https://help.shopify.com/en/support/topic-select/login-issue/contact/chat

Hi @Alink these are public forums no one can intervene on a stores account through forums.

This applies to pretty much every online platform.