My problem is that i can’t connect my Facebook to Shopify. Every time i go on the Facebook App to try another try to connect it, there is always this pop-up which rejoins again after accept the cookies. After every accept-click the window refreshes and pops up again. Try after try… I can’t go further as to this pop-up.
Is there anyone who can help me out with this problem? Maybe it’s a Shopify problem… idk.
Please let me know if you know anything about this problem and how i can fix that.
Firstly, I’d be curious to know if we can isolate the issue to your device or browser. Would you mind testing a few things for me?
Clear your cache and cookies: When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
Try another browser, for example; Google Chrome, Firefox, Microsoft Edge, or Safari.
Otherwise, previously our technical team has discovered a great workaround! They found that this error is caused by a browser setting that prevents cross-site tracking and causes the connection of the Facebook integration to be on a loop. Most updated browsers will have this setting and turning off this feature has corrected the issue for some of our merchants.
To disable this feature on the browser you’re using, please follow the below steps:
Google Chrome:- Open up a new browser window and click on Chrome in the main menu
Select Preferences
Click Privacy and security > Cookies and other site data
Ensure the option titled Send a “Do Not Track” request with your browsing traffic is turned off
After this setting is disabled on the browser you’re using, please refresh your browser and you should then be able to connect to your Facebook channel as normal.
By the way, it’s great to see you are integrating the Facebook Channel! Facebook has a robust advertising platform that allows merchants to target users based on their interests, behaviors, demographics, location, and more. I recommend checking out our Facebook Ads - Shopify Blog to learn more about how this will help you and your business.
