I cant connect my facebook account

Shopify Discussion
, ,

Topic summary

A user encountered issues connecting their Facebook account through Shopify’s official Facebook & Instagram extension. The “Connect account” buttons were completely unresponsive across multiple attempts.

Troubleshooting steps attempted:

  • Uninstalled and reinstalled the extension
  • Tried connecting via mobile app
  • Attempted connection through Business Manager (displayed nothing)

Resolution:
The issue was caused by a YouTube ad blocker browser extension. After uninstalling the ad blocker, the connection buttons functioned properly and the Facebook account connected successfully.

The problem persisted for nearly a week before being resolved, blocking the user’s ability to launch Facebook advertising campaigns.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I have a problem, i cant connect Facebook account on Facebook & Instagram official extension …

I uninstalled and reinstalled but nothing, i cant connect

If i try on the first pop-up from the extension to connect, the button doesnt work..i click the button but nothing no response

If i close this pop-up and i click on Get Started, it’ll send me on the next step where i need to connect my account via Connect account button, but surprise it doesnt work ..

I read on an older topic here that I should try from the phone app, there if I click the connect button it takes me to connect the account, but when I get to the business manager it doesn’t display anything.. I’m honestly desperate, I want to start advertising campaigns on Facebook and I’ve been like this for almost a week and I can’t do anything

First image: https://i.postimg.cc/McQpD2vN/Captur-de-ecran-2025-06-02-123544.png

Second image: https://i.postimg.cc/PPVfnrD0/Captur-de-ecran-2025-06-02-123646.png

Third image: https://i.postimg.cc/RqRVGTZS/Captur-de-ecran-2025-06-02-123749.png

Can someone help me please

1 Like
2

I solved.

I had a ad blocker installed for youtube videos and as i can see after i uninstalled the ad blocker now it works

Thank you Carolina for your time !