I Can't Enter the Tracking Number – This Section is No Longer Available

Shopify Discussion

Topic summary

A Shopify store owner is experiencing an issue where the tracking number entry section disappears from orders after 2-3 days. Previously, this section was consistently available when opening orders.

Problem Details:

  • The tracking number field appears immediately after order placement
  • After 2-3 days, the section vanishes completely
  • This has occurred on the last 2-3 orders
  • The user suspects it may be related to a recent Shopify update

Current Status:

  • The issue prevents customers from tracking shipments through the orders section
  • One user has offered to help troubleshoot by reviewing store access and screenshots
  • No solution has been identified yet
Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello,

When we open an order, there used to be a screen where we could enter the shipping tracking information. However, in the last 2-3 orders, the section where we enter the tracking number appears right after the order is placed, but after 2-3 days, this section disappears.

We’ve done a lot of research but couldn’t find the reason for this. Could this be an error caused by a new update? Does anyone have any information about this? I would really appreciate your help.

I need to enter the tracking number for my customer to track their shipment through the orders section, but this section is no longer there :disappointed_face:

2

@Lady-Ros-LLC ,

I can help you with this, I’ll be needing store access to see where the problem is, also can you please share a screenshot for the order page? so I can review.