I cant log in to my account

Shopify Discussion
1

I cant login and the code has not been sent to my phone

2

Hey @pocket,

Thanks for posting this to Shopify community.

If you unable to login with Shopify or Shopify sending you the 6 digits code to your linked number then there are other solutions that you can take.

  • Use Recovery Codes: If you unable to receive the 6 digits code then you can use the recovery codes for login.
  • Change the location for fast Internet: Sometime due to lower internet speed Shopify unable to send the SMS verification code. So make sure you should be in the area where the Internet performs fast.
  • Contact Shopify support: If the none of the above method work then only solution is to contact with the Shopify support. Or email them at: [email removed] **
    See the below email template.
Subject: Urgent: Unable to Access My Shopify Account – 2FA Code Not Received
Dear Shopify Support Team,

I hope this message finds you well.

I am currently unable to log in to my Shopify account because I am not receiving the 6-digit two-factor authentication code on my registered phone number. Unfortunately, I also do not have my recovery codes available.

Details of my account are as follows:

  - Store URL / Name: [Your Store URL or Store Name]

  - Registered Email Address: [Your Shopify Email]

  - Phone Number Linked to Account: [Your Phone Number]

I kindly request your assistance in helping me regain access to my account as soon as possible. Please let me know what additional information or verification you require from me to proceed with account recovery.

Thank you for your prompt attention to this matter.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Contact Phone Number]

In the above Email Template make sure to put the correct information.

Once you send them then the Support team will contact you soon.

If this was helpful mark as Solution and like it.

Thanks

3

Thank you for sharing this login method!