I can't login whit my computer ? for Shopify

Shopify Apps

Topic summary

User cannot log in to their Shopify account from their computer.

Support requests clarification on whether the issue occurs on other devices or browsers and provides step-by-step troubleshooting.

Recommended actions:

  • Clear browser cache and cookies, then fully restart the browser.
  • Use the provided Shopify login link to attempt access.
  • Try a different web browser and test in incognito/private mode to rule out browser issues.
  • Disable browser extensions while testing, as they may affect page display.
  • Attempt login on another device (another computer or mobile phone).
  • Try the Shopify Mobile app to further isolate device/browser problems.

Status: No resolution yet; awaiting the user’s results after attempting the troubleshooting steps.

Summarized with AI on January 12. AI used: gpt-5.
1

I can’t login whit my computer :laptop:

2

Hey @Liafashion ,

Thanks for reaching out today.

I’m sorry to hear you’re not able to login. Does this issue happen when attempting to log in on a different device or browser?

To assist you with logging in, please follow the steps below.

  • First, clear your cache and cookies and completely reboot your browser.
  • Once you’ve restarted, head to this login link to log into your store.

If you’re still having issues logging in, I recommend trying the troubleshooting steps below.

  • Try a different web browser, as well as incognito or private windows to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.

Let me know how you get on!