Thanks for following up with us, @timmeh55 !
It looks like your post is identical to the most recent on your sent, so I just wanted to make sure that you had the opportunity to review the information my colleague Ollie provided in their latest reply to you. If you purchased the domain on Shopify and are trying to move it to a new domain host but are having issues following the steps outlined in our Help Documents on Domain Transfers, then we’ll want you to reach out to our Support Team via our Help Center so we can get you authenticated and dive into your domain settings to see what’s causing this hold up.