Hi! Can anyone please help me? I want to deactivate my store but I forgot my password. And I can’t access the “forgot password” button since the login page is redirecting me to automatically login using my gmail.
Topic summary
User cannot deactivate their Shopify store because they forgot the password and the login page auto-redirects to Google/Gmail sign-in, preventing access to the “Forgot password” option.
Suggested troubleshooting steps:
- Clear browser cache and cookies to remove saved sessions.
- Open the login in a private/incognito window to avoid stored credentials.
- Try a different browser or network/Wi‑Fi to rule out local issues.
- If still blocked, contact Shopify live support via the provided link; there is a path to start support without logging in.
Technical context: Auto Google single sign-on (SSO) can bypass the standard password reset flow by reusing a saved session.
Outcome/status: No confirmation of resolution; the issue appears ongoing pending user follow-up.
No images or code snippets involved; the link to live support is central if troubleshooting fails.
Hi there, @Saf_23 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, please try the following to resolve this matter:
- clear cache and cookies from the browser you are using.
- trying going into private/incognito mode
- try a different browser/wifi connection
- if the steps above do not solve the issue on your end, please reach out to our live support team for further assistance regarding this matter. Since you cannot open your account, there is an option where you do not need to log into your account to start talking to our live team.
Let me know how this works out for you.