I have watched this YouTube video multiple times and I can’t find anywhere to type in my personal information at to setup Shopify payments .
https://m.youtube.com/watch?v=Mm0aph765_g&t=12s
I also deactivated and reactivated Shopify Payments multiple times and the Credit Card /Debit Card portal still wasn’t added to my website.
Hi, @Waterman1 .
I understand you’re running into issues when trying to enter your personal information during the setup process for Shopify Payments. Could you walk me through the steps you’ve taken so far when setting up Shopify Payments?
When setting up Shopify Payments, you should see a Setup guide displayed in your admin with the option to Set up payments. If the setup guide is no longer present, you can click on Settings > Payments. Under Shopify Payments click Complete account setup. Please see the screenshot below for better visibility.
Once you’ve clicked complete account setup, you should be able to enter the following:
When navigating to the Shopify Payments page, could you let us know if there are any error messages or disruptions? If so, I recommend clearing your cache and cookies or opening your Shopify admin in an incognito browser. Additionally, I’d like to share our Setting up Shopify Payments resource for more information and our General Store Checklist as you work on building your store.
If you’re still running into issues after clearing the cache/incognito browser, I encourage you to contact our support team via the Shopify Help Center. We’d like to ensure you’re able to set up Shopify Payments smoothly on your store.
Victoria-
I posted two screenshot pictures from my phone.
I look forward to getting more info on this.
Waterman1
Hey @Waterman1 .
Thanks for the quick responses in this matter.
I came across your thread and noticed the images that you have provided - that is very helpful! If you notice that there is a message on the Home section of your Shopify admin informing you this about the Shopify Payments Gateway, we will need to take a further look into the account. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.
In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.
If this doesn’t get resolved and I don’t get sales because the card portal isn’t on my site, I will lock my credit card so you can’t charge me.
