I can't split payments using custom payment methods in Shopify POS generated online store

Retail & Point of Sale
1

Hello,

I hope you can help me, I have an issue in Shopify POS, the process that I am replicating is:

  1. We have a payment method in the online store of payment in the physical store.
  2. a customer buys a product in the online store and selects the payment method “pay in physical store”.
  3. In the physical store, when the customer is going to pay in Shopify POS, and the customer wants to split the payment and use custom methods created by us in POS, it is not possible to pay. It only allows cash payment (native to shopify) and payment with Gift card (native to shopify).

Attached screenshots:

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Thanks for your help

2

Any resolution of this issue? I am also facing same problem.